Terms & Conditions / Shipping Info

This page outlines the terms and conditions for purchasing from House of Quinn, alongside key information about our shipping services and policies for the UK, EU, and USA. By placing an order, you agree to the terms listed below.

Returns & Refunds

Returns & Refunds policy

We want you to be happy with your purchase. If you are not, you may return eligible items within 14 days of delivery for a refund.

If your parcel is returned to us due to non-collection, incorrect delivery information, or unpaid customs charges, we will refund the item minus the original shipping cost and an administrative fee to cover handling and processing. Original shipping charges will not be refunded.

To start a return, please contact us with your order number within 14 days of receiving your order. You then have another 14 days to send the item back.

  • Items must be returned unused, in their original condition and packaging

  • Custom-made, bespoke, or personalised items (including commissioned artworks) and sale items are not eligible for return unless they arrive faulty or damaged

  • The buyer is responsible for return shipping costs unless the item is faulty or incorrect

If returning original artwork or larger textile pieces, you must package the item securely and insure it for the full value during return shipping. We are not responsible for damage or loss in transit and cannot refund items that are not returned safely.

Refunds will be processed within 14 days of receiving the returned item. If the return is due to change of mind or buyer error, original delivery costs will not be refunded. We do not refund express shipping upgrades.

Please retain proof of postage for your return, as we are not responsible for items lost in transit.

9. Damaged or Lost Items

Please notify us within 3 days of delivery if your order arrives damaged or if tracking shows the item as delivered but it has not been received. We will work with you to resolve the issue where possible.

10. Contact & Support

For any questions about your order, shipping, or terms, please email us at info@houseofquinn.com

We will do our best to respond within 2 working days.

Thank you for supporting independent, artist-led work.

Return Address:

1B Wellington Road,

Brighton,

East Sussex,

United Kingdom,

BN2 3AB

Full refund terms & conditions can be found below. Any questions please contact us.

Info@houseofquinn.co.uk

Shipping and handling

Shipping & Delivery

We currently ship globally, with regular services to the UK, EU, and USA. The EU and USA have specific import conditions, so please read the relevant sections below before ordering. All orders are packed with care using recycled or recyclable materials where possible.

We use trusted delivery services including Royal Mail, UPS, and other trackable couriers depending on your location and the item ordered. Once your parcel is dispatched, you will receive a tracking number via email.

Estimated Delivery Times:

  • UK: 2 to 5 working days

  • EU / USA: 5 to 10 working days

  • Rest of World: 7 to 14 working days

Delivery times are approximate and may vary depending on your location, customs processes, and courier delays. As a small, independent studio and artist-led business, we do our best to ship promptly and communicate clearly. Your patience and support means a great deal. Thank you for bearing with us while we balance creativity, care, and the realities of international shipping.

What We Ship Internationally

We are happy to ship the following product categories globally, with specific restrictions for the EU:

  • Original artworks (paper, collage, mixed media)

  • Textile artworks and wall hangings

  • Quilts and constructed textile works

  • Vintage and antique interior objects

We currently do not ship books or sewing tools to the EU due to General Product Safety Regulation (GPSR) compliance requirements. These items may still be available for customers in the UK, USA, and other non-EU destinations, depending on local customs and import rules.

If you are unsure whether an item can be shipped to your country, please contact us before placing your

EUROPE - Shipping to the EU (from the UK)

We do not participate in the IOSS (Import One Stop Shop) system. This means that for EU customers:

  • You may be charged VAT (typically 19 to 25 percent) and customs handling fees on delivery

  • These charges are the responsibility of the buyer and are not included at checkout

  • We cannot mark packages as gifts or understate their value

Please ensure your delivery details are accurate and that someone is available to receive the parcel. If a parcel is returned to us because it was not collected, or because customs charges were unpaid, we reserve the right to deduct any return shipping or handling fees from your refund. Original shipping costs will not be refunded.

USA - Shipping to the USA (From the UK)

We offer tracked standard and express shipping options. Customs processes vary by state and import thresholds:

  • Orders under 800 US dollars are usually duty free and tax free

  • Orders over 800 US dollars may incur import duties depending on the contents and value of the parcel

We do not charge or collect any US taxes at checkout because we are a UK-based business and not registered with US tax authorities. These import conditions are the result of US customs policy under the current presidential administration, and not a choice made by us. Import duties, if applicable, are assessed by US Customs and Border Protection and may vary by state and product type. These charges are the responsibility of the buyer and are not included in the checkout total.

Website Terms of Use & Legal Information

Personal Use

By accessing this website you agree to these terms and conditions. If you do not agree to them you must not use or access this website.

House of Quinn provides this website for personal, non-commercial use only. You are welcome to browse and use the content for individual reference, but any commercial use, reproduction, distribution, or modification of any part of this website is strictly prohibited without prior written permission.

Third-Party Links

This website may contain links to other websites or services not operated by House of Quinn. We hold no responsibility for their content, accuracy, or any loss or damage they may cause.

Personal Information

House of Quinn respects your privacy. Personal information provided (including name, address, phone number, email) will never be sold, rented, or shared with third parties outside of House of Quinn.

Your information is used solely to process orders, manage communication, and improve services. You have the right to request access to, correction, or deletion of your data at any time by contacting us. By using this website, you agree to these terms.

Force Majeure

Events beyond our reasonable control, including but not limited to natural disasters, strikes, war, legislative changes, or supplier issues, may prevent House of Quinn from fulfilling contractual obligations. In such cases, we are released from liability.

Payment & Security

All products remain the property of House of Quinn until full payment is made. Payment is processed securely via trusted third-party gateways with SSL encryption. Card information is not stored by us. Please refer to your chosen payment provider’s terms for further information.

Website Accuracy & Availability

We aim to provide accurate information but cannot guarantee a fully error-free website. Content may change without notice. You use this website at your own risk.

We reserve the right to remove or modify content, update product information, or discontinue products at any time.

Liability

Except where legally required, House of Quinn is not liable for any loss, damage, or expenses resulting from your use of this website.

You agree to indemnify House of Quinn, including its employees and representatives, against any liability resulting from your use of the site or breach of these terms.

Copyright

All content on this site is the property of House of Quinn. This includes all images, text, logos, artwork, product descriptions, workshop content, designs, and any associated materials. Reproduction, redistribution, or reuse in any form without written permission is strictly prohibited.

Participation in any House of Quinn workshop (in-person or online) does not grant permission to share, reteach, or reproduce the materials, exercises, or methods demonstrated. All workshop content, including handouts, visuals, and spoken instruction, is protected by copyright and is for personal use only.

Additionally, House of Quinn does not grant permission for any of its content, artworks, or materials to be used in the training or feeding of artificial intelligence models or platforms. Any unauthorised use of House of Quinn's intellectual property for AI development, commercial reproduction, or derivative works is strictly prohibited.

All worldwide rights are reserved.. This includes text, logos, photography, and product information. Reproduction is prohibited without written permission.

Print Collections

Our art print collections are made to order. Please allow 10 to 15 days for production prior to shipping. Any delays will be communicated as soon as possible. Your right to return is not affected.

Cookies

We use cookies to enhance your browsing experience and for basic website functions such as cart management and analytics. Cookies are small text files that do not harm your device. You can delete or disable cookies through your browser settings.

Final Notes

We reserve the right to update these terms without prior notice. Continued use of the website indicates acceptance of any changes.

House of Quinn operates this website through the Squarespace platform. Squarespace is not responsible for the content or transactions made on www.houseofquinn.co.uk. We will do our best to respond within 2 working days.

Thank you for supporting independent, artist-led work.